Consumer Association Wang Qianhu: Do product quality



王前虎

Assistant to the Secretary General of the China Consumers Association and Director of the Consumer Steering Committee Wang Qianhu


[Reporter] 315 is coming soon. The theme of this year's 315 is "Consumption and Security". I would like to ask Director Wang to explain to us what this topic wants to explain, or to remind consumers what to do.


The theme of "Wang Qianhu] consumption and security is actually the first right that emphasizes the nine rights of consumers, that is, the right to security. The protection of security rights is not only the responsibility of the operators, but also the relevant government departments and industries. Associations, etc., that is, to protect the safety of consumers is the common responsibility of the whole society. Then since it is a responsibility, it must be implemented well, whether it is to protect a good consumer environment and guarantee a quality. Superior product or service quality, and whether various protective measures can be put in place during consumption.


Because of the security of human security, other rights have a basis, so the topic related to security is the third time we have proposed in more than a decade. Why repeat it is to repeatedly emphasize the importance of the right to security. Of course, this right to security can be guaranteed not only as a human rights need, but also as a legal necessity. At the same time, it is also the bottom line of business ethics for merchants. This emphasizes actually a responsibility. Of course, in addition to appealing to the relevant government departments, we will make suggestions, formulate some relevant policies, national standards, and create or amend some mandatory regulations related to consumer safety. Wait.


We also hope that the industry or enterprises can consciously do well, and even make these security guarantees higher than the state regulations. At the same time, I also hope that experts, scholars and research institutions in the industry will promptly provide some tips, warnings and education to consumers, popularize some knowledge and common sense, teach him some skills, let consumers have this awareness, and have the ability to prevent this. With this technique of identification, you can avoid this situation where you will encounter security rights. As a consumer, it will also mobilize the society or call for some positive forces in the society to jointly do some propaganda and education.


In short, we must especially emphasize the protection of consumers' security rights, so that consumers do not touch the security line that involves his safety, and do not fall into this trap that is life-threatening. All the precautions have been done well, and it has been put in place. The safety of such consumers can be fundamentally guaranteed.


[Reporter] Director Wang, you have just stressed that security has been raised three times. The reason why this is repeatedly mentioned is that because in our society, we are not really in place for the right to security. There are still some consumers who are harmful to consumers. The phenomenon of safety, so we want to take it out to emphasize.


[Wang Qianhu] I think this may have something to do with a specific historical period. We have shifted from a planned economy to a commodity economy to a market economy. In fact, the history of development is still quite short. If it is a leap-forward development, then it will bring some problems. If a child is in a certain age group, the growth of the body is so rapid that it is likely to produce calcium deficiency, and his weight suddenly drops a lot. It grows taller, but it loses a lot. This means that there will be some problems in this period of rapid development, and it will not be as stable as this slow development period. So in this case, we are concerned with the safety of consumers. Let us mention a little more. It is nothing more than saying that it is more important during this period. I hope that the society will pay attention to it and work together to make our own safety for consumers. Contributions made.


[Reporter] In fact, our household consumption also accounts for a large proportion of consumption. We also set up some sharing forums and exposure forums on the Internet, and found that many netizens’ rights have also been violated. You tell us what problems consumers should pay attention to in home consumption, and which industries should follow the bottom line of self-discipline?


[Wang Qianhu] In terms of household consumption, consumers may choose to pay attention to its products in addition to those products that look pleasing to the eye or that are in line with their own spiritual pursuits. safety. For example, desk lamps, desk lamps are very beautiful, but there may be some metal components, or its wires or switches, which use inferior quality, or the design does not meet the safety guarantee, may leak, fire, glass cover is slightly Take care of the situation and break your hand, which involves security issues. There are also many people who don't pay attention to safety during the decoration process. For example, if some load-bearing walls are knocked out, then changing some of the water and water to the location, or changing its direction, may threaten the safety of neighbors. Also, when we buy these products, some people may pursue novelty, pursue colorful, pursue fashion, and even be fashionable. They ignore other links. We don’t say anything else, such as our chair. This chair can be guaranteed to be guaranteed. Once you are sitting comfortably, you will not be tired for a long time. The second chair should have a certain service life, then the smell of the third chair will not hurt you. Then if you buy a very fashionable color, it is very color-compatible, but it exudes a burst of pungent smell, which is actually worth the loss.


Then there is the process of selection, some people neglect some details, such as the wall paint he bought, the latex paint is some well-known brands, the quality of some of the lamps bought is also guaranteed, but it is cheap on the switch Some of the unreliable ones are bought, and even at this point, it is easy to catch fire and heat, which may cause a fire. Some people think that the wiring is gone. He doesn't know the pollution of this electromagnetic wave, or the copper cross section used is not enough. Once your home color TV and refrigerator washing machine are open at the same time, it may be a source of fire. These must be in the process of decoration to have a very authoritative, reliable design company to help you design. It is to guarantee quality and protect your safety, because we consumers can't be experts in all aspects, but I believe that many big companies now solve many problems because they encounter many problems in the market tempering process. But maybe it's in these areas, especially some professional designers, it should be guaranteed in terms of design. Life safety is one aspect.

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