Furniture sales complaints recently climbed the three-pack period and depreciation rate data
Recently, the Municipal Industry and Commerce Bureau and the Municipal Consumers Association jointly counted the recent hot spots of consumer complaints. The complaints of furniture products received by the two hotlines of “12315†and “96315†have risen recently. Many merchants have delayed the resolution of quality problems after consumers purchase furniture, resulting in More than the "three guarantees period", or the depreciation time of furniture is prolonged, becoming a hot spot for consumer complaints. Ms. Gao, a consumer in Beijing, bought a sofa, and the merchant still did not deliver the goods after more than one month of delivery. As the contract between the two parties clearly stipulates: "The seller has not delivered the goods for more than 30 days, the buyer has the right to terminate the contract, and from the delivery time stipulated in the contract, the seller shall compensate for the liquidated damages in accordance with 0.3% of the total contract price for each one-day extension. ". So Ms. Gao filed a return and compensation request to the merchant, but the merchant has been delaying the settlement. In desperation, Ms. Gao had to complain. Another consumer, Ms. Wang, purchased the bedroom cabinet. In 90 days, due to the quality problems of the deformation of the cabinet door and the cabinet, the consumer requested the return, and the merchant has been delaying the solution. It is understood that this month's "12315", "96315" two hotline only furniture related complaints have reached 84, the main problems involved are furniture deformation, cracking and other serious quality problems, businesses are not refundable, exchange; business delays Delivery, installation and maintenance; failure to pay liquidated damages in accordance with the contract, etc. In response to the hot issues of consumers' recent consultations and complaints, the Municipal Industry and Commerce Bureau issued a consumer reminder: According to the "Beijing Furniture Product Repair, Replacement, Return Responsibility Regulations": the validity period of the product three packs is calculated from the date of delivery, and the factory must be deducted. The time taken for repair; the product has serious quality problems within 90 days from the date of delivery, and consumers can choose to return, exchange or repair. Within 180 days from the date of delivery, serious quality problems occur and consumers can choose to exchange or repair. The industrial and commercial personnel suggested that during the validity period of the three guarantees, they meet the replacement conditions, and have the same specifications and the same type of products. If the consumers are not willing to exchange, they can request to pay the depreciation fee and choose to return the goods. The depreciation charge is calculated from the date of delivery until the date of return, and the time taken for repairs and factory repairs is deducted. In addition, when consumers sign a furniture sales contract, they must agree in writing to delay the delivery of liquidated damages, so that legal rights can be effectively defended when they are infringed. Furniture three-package period and depreciation rate Furniture product name, three packs, valid period, serious product quality depreciation rate (day) The wooden furniture is broken for 1 year, and the deformation structure of the part is loose 0.10%. Metal furniture 1 year solder joint break 0.10% Spring soft mattress 1 year spring stabbed, severely collapsed, broken spring 0.05% The sofa has a loose structure and a component break of 0.10% in 1 year. Double Oven Stove,Double Burner Gas Stove,Double Oven Gas Stove,Double Electric Stove GUANGDONG INWIN INDUSTRIAL GROUP CO. ,LTD. , https://www.inwin1979.com