It is necessary to be cautious when it comes to the registration of the double eleven online shopping

Buying furniture and building materials online is not new. In the past few years, it has only been 11 days a day. Many furniture brands have claimed to sell over 100 million. This year, the pre-sales, vouchers, and spikes on Tmall have long been very lively. However, large items are not more than clothes, shoes and hats, involving logistics, installation and other aspects. Therefore, it is recommended to face the impulse of online shopping home products, to see the promotional traps hidden behind the hilarity, logistics problems and difficulties in safeguarding rights, to ensure no worries.

Online shopping furniture

Buy more online and offline comparisons

Everyone buys furniture online is the price concession, but furniture is not a fast-moving item, can not be replaced and returned at any time, so it is recommended that you shop around before placing an order.

First of all, the display is inevitably chromatic, so you can go to the furniture store to see what you are looking at, the color and texture. For mattresses, sofas and other products, you must try to lie and sit, because these products are very personal and comfortable. Downline stores can be deployed according to the actual needs of customers, but there are generally only standardized products on the line. However, many brands have offline or offline product lines that are staggered or have no physical stores. How to buy them depends on your choice.

Secondly, the price issue that everyone is very concerned about, the Internet must be cheap, that is not necessarily. After several years of follow-up investigations by reporters, it was found that when the store was selling large-scale discounts, the price was not higher than the online one. Sometimes you can get an unexpected discount or gift when you discuss with the salesperson. At the same time, in the door fee, delivery fee, installation fee, because the local dealer is responsible for after-sales, it is generally free or some consultation. In this way, in fact, it can save a lot of money.

In addition, since the physical object is not visible, the size must be measured. The placement effect on the picture does not necessarily move home, so be sure to expand your imagination. In addition, for some building materials products that require high dimensional requirements, such as the toilet to measure the hole spacing, the overall bath room needs to leave plenty of space, the chandelier should consider the layer height problem. If you are not sure, you should ask for more customer service. Once these big guys enter the door, they can return a large amount of postage.

How slow is the double eleven logistics?

Logistics speed is still bad

In the past few years, when the Jinghua Times reporter investigated the double 11 home consumption shopping experience, the slow logistics was the place where the most spit. There are some painful examples of consumers who have received the goods in five months. However, after several years of adjustments to e-commerce channels and offline channels, the logistics problem has been greatly improved. For example, some brands use third-party logistics companies, and more brands allow local distributors to undertake logistics and distribution.

However, when the reporters checked the evaluation of several furniture brands of Tmall in recent months, they still saw that they had waited for two months to receive the baby... "When it took two months to ship, it was automatically praised. I need to be cautious to buy in an emergency. "If I don't apply for a refund, I don't expect it to be received." It can be seen that the logistics time is still not fully synchronized with the physical store. Plus the upcoming double 11 orders will lead to bursting, and the size and color of the furniture need to be determined when the buyer places an order, so most manufacturers generally produce orders, no stocking. Therefore, it is recommended that you ask for the delivery and arrival time before purchase to avoid delays.

Since you can count a good number

Online shopping, these large-size products, often need to pay for the delivery of goods to the home, then it is okay to mention it? Of course not. Because the furniture is dismantled into several packages, you need to check it yourself when you pick up the goods. Otherwise, if there are fewer pieces, it is likely to have a problem.

The Jinghua Times reporter had encountered such a case. The user raised the furniture because the worker neglected to mention a bookcase. However, since the list did not clearly indicate how many packages the family had, the consumer did not find any problems. After the event, the merchant denied it, and finally the alarm was transferred to monitor.

The reporter has consulted the 12315 hotline for such incidents. The hotline staff said that as long as the signing confirms the receipt, it will be difficult to solve the problem of finding out the shortage of the business. To prove that the goods are not given, the consumer must provide evidence. Moreover, the Trade and Industry Bureau only accepts written evidence and is unable to intervene in the investigation and obtain information such as monitoring. Even if consumers can provide evidence such as recordings and videos, they cannot be used. Therefore, such situations can only be resorted to judicial channels.

Pay more attention to the offline sale

Furniture and building materials have high requirements for offline services. Some furniture brands require local dealers to take care of after-sales services, while some require external parties to entrust third parties.

Some insiders pointed out that because the contradiction between online and offline sales channels is not so easy to reconcile, even if the factory allows local dealers to pay for services, some people also have a lot of resistance due to online extrusion orders. This magazine has reported such a case. In July 2014, Mr. Chen purchased furniture at the Allianz Tmall official flagship store. After the furniture has arrived at the warehouse of the local dealer, whether it is delivered or not, it depends on the mood of the staff; it is easy to make an appointment to install, but it is found that the installation process is not perfect, and there is no normal acceptance and debugging.

Another case is that the workers who are outsourcing third parties have no common sense of installation. Mr. Zhao purchased a toilet at an official flagship store of a brand and installed it by a third-party installer appointed by the e-commerce company. However, it was very difficult to flush the water after installation. Finally, the decoration workers were dismantled and found that Mr. Zhao had misplaced the hole spacing and the toilet covered the sewer half. "A worker with common sense can immediately see the problem and will not install it at all." The foreman commented.

After reading the above cases, I would like to remind you that when you shop online, in addition to paying attention to price and style, you should also ask about the after-sales service in detail, and look at the evaluation of local services by other buyers in the same region. Then make a comprehensive comparison with the store products, and then decide which one to buy. If the online product is the second choice, then it is necessary to carefully check the work after installation.

Online shopping returns are difficult

Rights protection needs to go to the place of registration

After encountering a product quality or after-sales service problem in a home store, there will be disputes, the store will come forward to coordinate, and there is a promise of paying first. If the negotiation fails, it can also complain to the local 12315 and ask the industry and commerce department to intervene. This is a process of rights protection that many consumers are familiar with. However, online shopping is not so simple, and the cost of rights protection may increase substantially. In general, you need to report the problem to the Trade and Industry Bureau where the shopping platform is registered. For example, complaining about Taobao, looking for Hangzhou's 12315, No. 1 store registration site in Shanghai, Vipshop will be in Guangzhou.

In the case of litigation, it is necessary to check the agreement on jurisdiction in the website service agreement. If the website expressly agrees that if there is a dispute, it should file a lawsuit in a court with jurisdiction in the place where the website is located, and the consumer agrees, and the rights protection is subject to the agreement. The "Service Agreement" appeared near the "Registration" button when we registered a member, and most people have not read it carefully. Once the registration is successful, it agrees to the agreement. Then, for example, if you want to sue Melody, then you have to go to the distant Shenzhen City Court.

Related reading: online shopping furniture seven steps to avoid losses

Online shopping furniture rights must go to the place of registration

Spike, auction, group purchase must have three packs

Although the above three measures are not new, but the online business is not tired, although the number is limited, but can get enough attention, why not? However, the price of spiked and auctioned products is cheap, but after investigation, the reporter found that his after-sales service was greatly discounted.

Previously, the reporter investigated some websites and found that their low-priced products such as spikes, auctions, and group purchases were clearly marked. Because of the low price, they were not responsible for the three bags (return, replacement, and repair). However, Wang Shiping, a senior lawyer, said that low prices are not the reason to evade the responsibility of the Three Guarantees. Article 23 of the Consumer Protection Law stipulates that “the operator shall guarantee the quality, performance, use and expiration date of the goods or services provided by the goods in the case of normal use of the goods or services; but the consumer is purchasing The goods are known to exist before the service is accepted, and the existence of the goods does not violate the mandatory provisions of the law. Therefore, the quality of the products must be qualified, that is, in accordance with the quality standards agreed by the parties, if there is no agreement, the relevant countries are met. , industry and corporate quality standards.

If the quality of the product is unqualified, it shall be liable, including repair, replacement and return, unless notified in advance and does not violate the mandatory provisions of the law. If the loss is caused, the loss will be compensated. Therefore, I would like to remind you that clauses like this are invalid clauses. Once there are quality problems in the products obtained by spikes, auctions and group purchases, you should be confident in asking for the three-pack service.

Related links giveaways can also be guaranteed

All kinds of gifts and sweepstakes are being carried out in full swing on various major online platforms. Then, how to solve the quality problems of gifts and prizes? It is understood that if there is a problem with such items, you should first find a business to do the activity. If it can not provide the corresponding after-sales service, you can ask the merchant to issue the original purchase certificate, as a proof that the consumer is looking for the manufacturer to provide the three-pack service.

(Original title: online shopping home products should not be too impulsive reporter Ma Xi)

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