The self-service cash register appears in Wuxi Supermarket, and the goods can be checked out in one minute.


The citizens are rushing to check out during the peak shopping period of the supermarket. What should I do if I encounter a queue in front of me? Recently, Yonghui Supermarket Huishan Wanda Store has 6 queues of “Terminator” – self-service cash register. After buying the goods, consumers can complete the checkout process in the self-service express channel.

Yesterday, the reporter saw a lot of people who loved "early taste" at the scene and used the machine to self-checkout. This convenient shopping method is undoubtedly an attempt by Xicheng Supermarket in the "new retail" outlet.

Self-service cashier experience, checkout is less than one minute

Yesterday afternoon, during the peak hours of work, the reporter saw the opening of five personal cashiers in the cashier's area of ​​Huishan Wanda Yonghui Supermarket. Many citizens still queued in the traditional way to check out. However, some citizens went to the right-hand self-service cash register at the checkout counter to check out. There are 6 self-service cash registers here, which are divided into 2 rows of settlement channels, which eliminates the troubles of customers waiting for the traditional manual cash register.

So how does the self-service cash register operate? The reporter personally experienced one, click on the screen to appear members and non-members, customers can choose according to the situation, and then scan the bar code of one piece of goods at the check-in area of ​​the cash register, the product name, the number of pieces and the product will appear on the screen. The price immediately forms a bill.

There are also payment signboards on the top of the cash register. There are currently four ways to check out: bank card, supermarket recharge card and third-party payment platform Alipay and WeChat. Cash settlement is not accepted. The reporter selected Alipay payment, adjusted the mobile phone to the payment interface, and scanned the code to pay for the payment. The Alipay payment was completed, and the cash register automatically printed the small ticket. The customer took the goods and completed the whole shopping process. Less than a minute.

Some people think it's easy to use, some people dare not try

Yesterday was the third day that the self-service cash register was put into use in its supermarket. Most consumers still used to check out at the manual cashier. For the operation of self-service cashier, most young people have no obstacles, and older consumers may not understand. According to the supermarket staff, the self-service cash register is still in the pilot stage. After the self-service cash register is put into operation, the customer acceptance is extremely high. Many young people have chosen this self-service shopping method, and many middle-aged and elderly people choose self-payment.

The reporter saw that Mr. Shi, who was on the phone, was already familiar with it. While he was on the phone, he scanned the barcode of the product, finished the call, and then finished the shopping with a mobile phone. "You don't have to line up, you don't have to communicate, you can do it yourself faster," said Mr. Shi.

There are also many people watching the side and eager to try, but in the end they chose the traditional payment method. Ms. Li feels that such self-service equipment is very fresh, but she is worried that she will be confused about the over-collection of the goods, so I dare not try it easily.

A middle-aged man was also found in the self-service cashier area, and he completed the payment with the help of the supermarket staff. He did not leave, but counted whether the goods on the bills were consistent with the goods they purchased. He told the supermarket staff, "The first time I used this payment method, I was not very relieved. I was afraid that the machine would have to collect more money, or I would like to count it."

However, the reporter also found that some customers will fail during the use of self-service cash registers. Supermarket staff revealed that this may be due to improper customer operations. Customers are advised to find a self-service cash register for the first time, or if they encounter problems during use, they should find a solution in time. In the self-service cashier area, the supermarket has arranged two dedicated staff to help customers from time to time to guide customers to use the self-service cash register correctly.

The era of self-service consumption has become a new trend

How to settle if there is no barcode product? It is understood that the supermarket staff has already entered the bar codeless goods on the day into the cash register. During the scanning process, the bar code products will be displayed on the screen, as long as the customer scans the products of the cash register with the camera.

Supermarket staff reminded that if a customer buys multiple duplicate items and cannot scan for one item, they must scan one item. If you buy a box of goods, scan the QR code on the box, and the scanned items must be placed on the “Product Shopping Desk” next to the machine. At the same time, you can't touch the edge of the product shopping platform during the scanning process, otherwise the alarm will appear on the alarm above the machine, and you have to scan all the products again.

Some people are worried about whether there will be a theft after the implementation of self-service cashier. Supermarket staff said that the self-service cash register itself has an alarm. If it does not operate as required, or if the product is taken out without scanning the code, the alarm above the cash register will ring, and the supermarket cashier area will be equipped with a camera. The supermarket staff said, "The relative quality of people in the society is relatively high, and they should not do things that do not pay for goods."

Supermarket staff said that after the self-service cash register was put into use, the phenomenon of long queues in the supermarket during the peak hours was significantly less, which greatly eased the pressure on the cashier's customers to queue up. The self-service cash register was gradually recognized by consumers. In addition, the cost of hiring cashiers in supermarkets is greatly reduced, and supermarket self-service will become a trend in the future.

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