Shanghai Tiong 45 degree peeling test machine quality assurance and after-sales service commitment
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Shanghai Tiong 45-Degree Peeling Test Machine: Quality Assurance and After-Sales Service Commitment
We are committed to providing top-quality products and reliable after-sales support to ensure your complete satisfaction with our 45-degree peeling test machine. Below is a detailed overview of our service policies:
1. **Warranty Coverage**:
The test machine itself comes with a one-year warranty under normal usage conditions, along with lifetime maintenance support. If the main unit is damaged due to non-human factors, we will provide free repairs and replacement of parts.
2. **Training Services**:
a. Within two days of delivery, our technical team will be on-site to assist with installation and provide free training for 2–4 operators from your company. The training will take place at your premises.
b. Our training ensures that users can operate the machine safely, manage the software, and perform basic maintenance and troubleshooting.
3. **Repair and Support Services**:
a. We offer 24/7 customer support through phone or written communication to address any questions about product use.
b. During the warranty period, we will respond within 4 hours to diagnose the issue and notify you. If the problem cannot be resolved remotely, we will dispatch a technician within 48 hours.
c. In cases of damage caused by human error or natural disasters, only maintenance costs will be charged.
d. If replacement parts or equipment are needed, we guarantee resolution within 7 working days.
4. **Exclusions from Warranty**:
Although the following situations are not covered under warranty, we remain dedicated to addressing urgent issues promptly and charging only for actual repair costs:
a. Damage resulting from improper operation, accidents, or natural disasters.
b. Malfunctions caused by untrained personnel.
c. Unauthorized modification or dismantling of any components (e.g., computer systems, mainframe, wiring).
d. Installation of unauthorized software or deletion of critical files, which may render the system inoperable.
5. **Software Updates and Accessories**:
a. Users will receive free software upgrades and necessary training to expand testing capabilities (applicable only to similar products).
b. Any additional accessories purchased from us will be charged only for material and processing costs, with no management fees applied.
**Our Commitment to You**:
1. Before purchase, we will send experienced technicians to design the most suitable process and solution tailored to your needs.
2. After purchasing the machine, we will assign a technician free of charge to install and commission the equipment.
3. The entire machine is guaranteed for one year, and we offer lifelong maintenance services.
4. We will continue to supply consumables and spare parts to ensure the long-term performance of your solar cell 45-degree peeling test machine.
At Shanghai Tiong, we value your trust and strive to deliver exceptional quality and service at every stage. Let us be your partner in achieving accurate and reliable testing results.